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Conflict Resolution (De-escalation & Workplace Violence Solutions) is available for people and organizations to learn life-changing skills to prevent potential conflicts from accelerating out of control. Communication break downs cause stress and conflict not only in your work life but also your personal life. What if there were a way to use communication to persuade those who you interact with, to see things from your perspective, and even comply with your wishes?

It is critical that any and all organizations with direct client contact, have the tools they need to increase positive customer interaction outcomes, and keep complaints to a minimum.

Conflict Resolution is used to redirect conversation to prevent workplace violence. You will learn the following skills during this training:

• How to use paraphrasing
• How and why conflict arises
• Verbal tone and how it is received
• Body language, nonverbal communication and posturing
• How to properly redirect communication
• Active listening techniques
• Creating compliance with policies, rules, and procedures through communication and persuasion

When staff is properly trained, the environment in which they work improves and the threat of conflict, violence, and litigation is greatly reduced. Conflict Resolution benefits are not just limited to the workplace but extend to one’s personal life by having the necessary skills to deal with difficult situations that can arise off the job. By using this process, you can learn how to positively influence the behavior of those around you.

Course Length: 6 hours

Course Fee: $212 (Members $131)

You are eligible to receive continuing education credits for this training. Following completion of this course, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include these details in your message: full name, date(s) of the course, name of course, and type of credit you wish to apply for. Once you submit your information to NESC, we will follow up with an electronic certificate, reflecting proof of completion of the course, that you can use to submit to the organization applicable for the credit you are in need of.

Events

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Below is a list of events that are open for registration at this time. You can view more information about an event by clicking on the title of the event. If no events are listed, please contact Brian York at This email address is being protected from spambots. You need JavaScript enabled to view it. or 402.483.2511 ext. 110 for information about on-site training.